Privacy Policy

Account information

When you create a Rutur account, we collect your name, mobile number, email address and, optionally, a profile photo. This is used to identify you and personalise your experience.

Location data

We collect your device's location when you use the app to show nearby drivers, compute routes and share your live position during rides. We do not collect your location when the app is closed or running in the background without an active session.

Trip information

We log trip origin, destination, route, duration, fare, payment method (token only — never full card numbers) and driver and rider identifiers for each completed or cancelled ride.

Usage and device data

We collect app interaction data (screens viewed, features used, session duration), device type, OS version, app version, language settings and crash reports to improve the product and diagnose issues.

Communications

When you contact our support team, submit ratings or interact with our in-app messaging, we store those communications to help resolve issues and improve service quality.

Providing the service

We use your location and account information to match you with drivers, calculate fares, process payments and enable communication between riders and drivers during trips.

Safety and fraud prevention

We use trip data, device signals and behavioural patterns to detect fraud, investigate safety incidents, enforce community standards and protect all users on the platform.

Product improvement

Anonymised and aggregated usage data helps us understand how people use Rutur, identify friction points and prioritise improvements.

Communications

We send you transactional messages (booking confirmations, receipts, driver arrival), safety alerts and — with your consent — promotional offers and product updates.

With your driver

When you book a ride, the matched driver sees your first name, pickup location and masked contact number. They do not see your full name, drop-off address (until in the vehicle), payment details or profile history.

With payment processors

Payment information is passed to PCI-DSS compliant payment processors. We never store full card numbers on our servers.

With safety and law enforcement

We may share information with emergency services or law enforcement in response to a valid legal request, court order, or to prevent imminent harm.

With service providers

We work with third-party vendors for infrastructure, analytics, customer support and communications. All vendors are contractually required to process your data only as instructed by Rutur and in compliance with applicable law.

We do not sell your data

Rutur does not sell, rent or trade your personal information to third parties for their own marketing purposes.

Account data

We retain your account information for as long as your account is active, plus a reasonable period after closure to satisfy legal obligations and resolve disputes.

Trip data

Detailed trip records are retained for 24 months, after which they are anonymised. Anonymised data may be retained indefinitely for aggregated analytics.

Deleted accounts

When you request account deletion, we process the deletion within 30 days. Some data may be retained in anonymised form or as required by applicable law.

Access

You can request a copy of all personal data we hold about you at any time via Account → Privacy → Download my data.

Correction

You can update most profile information directly in the app. For information you can't update yourself, contact support@rutur.app.

Deletion

You can request deletion of your account and associated data via Account → Privacy → Delete account. Processing takes up to 30 days.

Restriction and portability

You have the right to restrict how we process your data in certain circumstances, and to receive your data in a portable, machine-readable format.

We use industry-standard technical and organisational measures to protect your information — including TLS 1.3 for data in transit, AES-256 encryption for data at rest, access controls and regular security audits. No system is completely secure; if you believe your account has been compromised, contact us immediately at support@rutur.app.

Our website uses cookies and similar technologies for authentication, analytics and preferences. See our Cookie Policy for full details and opt-out options.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Your continued use of Rutur after the effective date constitutes acceptance of the updated policy.

For any questions, requests or concerns about this policy, contact our Data Protection Officer at privacy@rutur.app or write to Rutur Technologies Pvt. Ltd., Hyderabad, Telangana, India.